APAC Data Center Migration for Studio and VX - March 7

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How to: Configure Security, Network and Proxy Servers for Brandlive

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Attendee Prerequisites

The following configurations are required for Brandlive attendees to successfully view webinars.

  • Allow-list HTTPS traffic (TCP port 443) to the following hostnames:
    *.brandlive.com
    *.brand.live
    *brnd.live
    *.live-video.net
    *.mux.com

    (This enables basic attendee access to the Brandlive platform)

  • Disable any type of inspection for *.live-video.net and *.mux.com
    (Inspection engines delay the timely delivery of live video segments enough to cause buffering)
    (ZScaler implementations are very common now and also require inspection disablement)

  • Split-tunnel HTTPS traffic (TCP port 443) for *.live-video.net and *.mux.com
    (This prevents traffic from being sent over VPN tunnels, leading to congestion and buffering)

  • Allow-list TCP port 1935 (RTMP) to *.brandlive.com
    (This allows an encoder to directly stream into the Brandlive platform)

Presenter, Producer and Admin Prerequisites (Greenroom)

  • Allow-list HTTPS traffic (TCP port 443) to the following hostnames:
    *.brandlive.com
    *.brand.live
    *brnd.live
    (This enables basic Presenter, Producer and Admin access to the Greenroom application)
  • Allow-list UDP ports 1025-65535 and TCP 443 traffic to the following hostnames:
    *.tokbox.com
    *.opentok.com
    (This enables real-time communication for Presenters, Producers and Admins using Greenroom)
    (WebRTC is the industry standard protocol for real-time communication)
    (UDP is required for optimal performance. TCP 443 is only a fallback and will be suboptimal)

WebRTC (RTC for short) is the lowest latency protocol for real-time communication and requires rapid data transmission with direct paths between endpoints. Connection using TCP fallback will be functional, but performance will be degraded.

 

Proxy Requirements

If a proxy is required to access the internet from your office location, disable security inspections for live video delivery to attendees. WebRTC-based presenter connections will not work through a proxy, using either UDP or TCP. A proxy bypass is required for presenter, producer admin connections into Greenroom.

Using the latest versions of Chrome or Edge are optimal for performance and security.

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