Service Advisory - Delay with media editor sessions on Studio
Please review the form and complete the missing information.
Which product is the client migrating from?
Please provide 3 date/time options for a training session. Please include the time zone.
If this ticket is for a webcast, please enter the diagnostics. If you do not know the diagnostics, please enter the webcast name.
Please provide a brief summary of the issue of being experienced or request.
Please provide a detailed description of the request or report, including pertinent related information. This may include login or registration links, device information (browser/OS/device), related Solution Center articles, etc. Screenshots are highly recommended whenever applicable and can be attached at the bottom of this form.
Please enter an unique Event Identifier: For Studio or VX enter the Show Key.
To avoid unnecessary delay, please enter the ShowKey for the event or webcast.
https://help.brand.live/hc/en-us/articles/8560142643607-Livestream-and-VOD-delivery-in-China The article must be shared before the request can be completed.
Please specify if the request is about an initial configuration, about making edits to an existing one, about support / questions on a potential or existing configuration, or about an issue or defect on an existing configuration.
Requests might require custom development work that needs to follow certain approvals and scheduled release cycles. Please support our efforts by providing a reasonable target date to allow proper prioritization. If you have no target date, please leave the field empty.
Note the PM, producer and/or engineer for the event. If the event was self-service or hybrid, please label as such.
16:9 Displayed when content is not live
24 Hour turnaround by default but can be flexible if noted that VOD needs to be posted sooner. There will be a separate Embed Code delivered for VOD.