How to: Access Producer Help Menu
If you need assistance while producing in the Greenroom, there's a resourceful help menu waiting for you.
Each Greenroom has a help menu located in the bottom right corner. The question mark button will bring up a menu that contains various resources and tools. This article will explain those resources and tools.
Video Overview
Help Menu
Every time you click the question mark button, you'll bring up the Producer help menu. Clicking the button again will close down the menu. Here is what's listed in the Producer Help Menu:
Getting Started
A short tutorial video will pop up, guiding you through the layout and various tools that are available to Greenroom Producers
Help Center
Clicking Help Center will link to the Brandlive Help Center, where you can search all Brandlive Articles
Brandlive Support
This will list the Brandlive Support phone line and client support email address
Release Notes
This will get you to the Brandlive "What's New!" page, where you can review release notes and video explaining recent product updates.
Keyboard Shortcut
This option will bring up the Produce Hot Keys that are available to Greenroom Producers, which link to certain functions and actions.
Brandlive Academy
This will open up a new tab to the Brandlive Academy, which will have lots of enablement content including courses, such as the Showbuild course, in the format of short-form instructional videos that Producers can reference.
Troubleshoot Video Connection
Clicking this option will give your Greenroom Video Feeds (Producers, Presenter) and overlay of various video data, to help troubleshoot and video connections. This data includes resolution, frame rate, video transfer speed, and packet loss percentage. There will also be a Greenroom code at the top, that can be referenced with your Brandlive point of contact.
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