How do I manually reset a user's password for my email only login webcast?

Q: How do I manually reset a user's password for my email only login webcast?

A: You can reset a user's password in Studio Webcasting by using the Tools menu. See the steps below for how to complete this process:

1. Enter existing standalone webcast from Studio Webcasting home page
2. Select Tools > Users
   
   
3. Enter email address you are trying to register and click SEARCH
   
4. Select the lock icon from the ACTIONS menu
   
5. Input user's email address in all lowercase characters, then click CHANGE
   NOTE: The password must match the spelling of the email address exactly. Be sure no additional spaces or characters are included before or after the email address.
   
6. Open the login page and confirm you can login using the user's email address
7. Notify the user that their password has been reset and that they can now login