Solutions Team Emergency Contact Information
Self-service customers, partners and internal teams who need assistance during a Live Day Emergency Issue may contact the Solutions Team for any Brandlive products.
We will assist as soon as possible, within a maximum of 30 minutes. Please include the ShowKey or Webcast Diagnostics (and a webcast staffer link with admin rights, if applicable).
If you have an existing ticket, please create a new ticket for each new emergency issue. If the webcast or event is not live at the time of contact, please put the live date / time in the subject line so that your request may be prioritized accordingly.
1. Web Form (preferred): https://support.brandlive.com/hc/en-us/requests/new
Select the request type of "Emergency - Immediate Live Day Assistance Required"
2. Phone:
Australia Toll: +61 3 9069 9535 |
Australia Toll-Free: +61 1300 980 408 |
France Toll: +33 1 86 26 24 23 |
France Toll-Free: +33 805 08 05 16 |
Germany: +49 341 92881939 |
Hong Kong: +852 3001 6775 |
Japan: +81 50 3183 8650 |
Mexico: +52 55 4162 2803 |
Spain: +34 902 01 86 04 |
UK Toll: +44 20 3917 4398 |
UK Toll Free: +44 808 189 6170 |
US Toll Free: +1 866 455 0897 |
US Toll: +1 847 457 4496 |
3. Email: Streamingemergency@brandlive.com
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Please note, should an issue need to be escalated to our Tier 3 Product Team, a resolution may be provided during U.S. Business Hours, M-F, depending on severity.
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