How to Configure a Custom From Email Address

Brandlive offers a variety of customization options when building a site. This article outlines the requirements and steps for customers to use a specific email address rather than "info@brandlive.com" as the from address for platform emails.

• In your Channel, navigate to the Settings tab:

Implementation Steps:

• Customer opens a support ticket containing the custom email address
• Solutions edits the Email Settings in customer channel
• Solutions enters the custom email address in the “From email” field and clicks Save.
• This triggers a confirmation email that is sent to the custom email address. 
• Customer confirms the receipt of the confirmation email
• Solutions provides a DNS TXT record and CNAME to the customer
  example DNS records:
  TXT:
  host: 123456789pm._domainkey value: k=rsa;p=MIGfMA0GCSqGSIb3DQEBAQUAA4...
  CNAME:
  host: pm-bounces value: pm.mtasv.net
• Customer creates the DNS TXT record and DNS CNAME
• Customer confirms the creation of the DNS records
• Solutions verifies the DNS records using standard name resolutions tools (dig)
• Solutions changes the from email address to the custom email address
• Customer registers an event to confirm the registration confirmation email sent from the custom email address.

Note: This address is Channel wide setting and will be applied to all emails from the Channel across all projects.