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Closed Captioning in your Live sessions with Virtual Pro Streaming

Virtual Pro is providing event organizers with a feature to Close Caption in Sessions on the event community platform.

 

The captions are called closed captions as they are hidden until they are 'opened' by the viewer from a menu or by selecting the relevant option.

 

The Closed Caption feature is available in Sessions when the Stream Source is set as Virtual Pro Streaming - Zoom Meeting, Virtual Pro Broadcast Studio, or External Encoder.

 

Steps to activate Closed Caption are as follows:

 

Step 1: Go to Sessions Tab > Select the session for which you would like to activate Closed Caption > Click on the Stream options.

 

Step 2: Set the Stream Source to Virtual Pro Streaming > Select Where Will the Speaker Join From > Scroll down and Toggle on Closed Captions.

 

40620860337051-1.png

 

Step 3: Start your session & enable the live streaming > on the event platform > users will be able to watch the live streaming

 

On the video player, users will have the button to enable/disable CC for the stream.

 

The Closed Captioning in sessions would look as follows:

 

40620860337051-2.png

 

Closed Captioning in live streaming is not 100% accurate, as it depends on several factors - majorly audio from the live feed and accordingly our system will do the transcription.

 

Here are some recommended tips:

  • Ensure to have a good & stable internet connection for the Host & Speaker

  • Use headphones with a microphone to capture audio clearly

  • If audio and CC are out of Sync, play/pause the video or refresh the page to sync audio to CC. This is due to fluctuation in the attendee's bandwidth.


Note:

  • This feature needs to be enabled by the CSM & needs to be part of your subscription plan.

  • Closed Captioning is only available in live sessions and is not supported on 
    Video On Demand
    Safari Browser
    iOS devices
    PIP mode

     

  • CC is available to attendees viewing a live session only on the event community only. It is not available to HBS panelists who are live streaming from within HBS.

     

  • If the session is live, enabling the CC toggle from the organizer dashboard may not enable CC on the community in real-time.

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