How to: Send In-Platform Alerts

Guide attendees through the webinar experience with live alerts.  Alerts allow admins, editors and moderators to communicate directly with their audience in real time through push notifications that appear on the event page.  Use alerts to alert attendees of upcoming sessions, share links, or communicate additional resources. 

Brandlive offers two types of alerts: Pop-Ups (which display in the corner of the window and can be dismissed by the attendees) and Banners (which stretch the length of the window and cannot be dismissed by attendees). Alerts can be configured to be dismissible or permanent, scheduled or sent right away, and to optionally include a clickable button if desired.

Accessing Alerts

Alerts can be accessed from the project Overview page and Moderation.

On the Overview page, simply find the “Edit” button in the top right navigation and select "Alerts" from the dropdown: 

This will open the Alerts Home modal. On your first touch, click the “Add new” button to create your alert:

To access alerts from Moderation, open the moderation panel for the session you wish to schedule or send an alert to. Then, click the '+ Add' button in the top right corner and select 'Add Alert' to create a new alert or 'Scheduled Alert' to access the alerts Home modal. 

From here, moderators can create Pop-up alerts. Editors and Admins can create either Pop Ups or Banners. 

Pop Up Alerts

In the Create Alert window, the layout will default to a pop-up alert. 

To create your Pop Up, complete each field:

• Target: Select which segment of your audience will see the alert:
  • All Pages: Delivers the alert to all pages of the site including the Landing page. All registered attendees currently on the page and all potential attendees currently viewing the Landing page will see the alert. 
  • Registered Attendees: Delivers the alert to all pages of the site except for the Landing page and Registration. Only registered attendees will see the alert.
  • Session Pages: Delivers the alert to the session pages selected in the 'Select Sessions' field. Can be configured by track. 
• Content: Enter the message. Emojis are supported via copy and paste. 
  • For multi-language projects, use the language code buttons above the text field to navigate to each language. Auto-translate will occur after input to the default language, but in-line edits are always available. 
    • To not send an alert to one language, simply click the eye inside the language code button.
  • Optional "Add Button" if you would like to include a clickable button. 
    • Enter the text to be displayed on the button. Note that this will also auto-translate when switching between languages.
    • Select 'Session' from the 'Link to' dropdown menu and then select the desired session page OR
    • Select 'URL' from the 'Link to' dropdown menu and past your URL into the field 
    • Check box for "Open in a new tab." Buttons will default to opening in the same tab.
• Author: Toggle on 'Use Profile' if you would like your name to be displayed on the alert. When toggled off, the display name will be "Moderator".
  • Use the pencil icon to update the moderator badge to a custom image.
  • Use the "Remember Me" checkbox to save Author information for later alerts in the same project. Author information will not be saved across projects.
  • Use the "Reset" button to return to the default Moderator image and naming convention.
• Time: Configure the timing of the alert.
  • It will default to "Send Now." To send the alert immediately, click 'Save'.
  • To schedule your alert for a time in the future, slide the toggle from "Send Now" to "Schedule." Then, select the date and time you would like to alert to be sent. Click 'Save.'

Banner Alerts

In the Create Alert window, slide the layout selector to the "Banner" alert. 

To create your Banner, complete each field:

• Target: Select which segment of your audience will see the alert:
  • All Pages: Delivers the alert to all pages of the site including the Landing page. All registered attendees currently on the page and all potential attendees currently viewing the Landing page will see the alert. 
  • Registered Attendees: Delivers the alert to all pages of the site except for the Landing page and Registration. Only registered attendees will see the alert.
  • Session Pages: Delivers the alert to the session pages selected in the 'Select Sessions' field. Can be configured by track. 
• Content: Enter the message. Emojis are supported via copy and paste. 
  • For multi-language projects, use the language code buttons above the text field to navigate to each language. Auto-translate will occur after input to the default language, but in-line edits are always available. 
    • To not send an alert to one language, simply click the eye inside the language code button.
  • Optional "Add Button" if you would like to include a clickable button. 
    • Enter the text to be displayed on the button. Note that this will also auto-translate when switching between languages.
    • Select 'Session' from the 'Link to' dropdown menu and then select the desired session page OR
    • Select 'URL' from the 'Link to' dropdown menu and past your URL into the field 
    • Check box for "Open in a new tab." Buttons will default to opening in the same tab.
• Design: Customize the background and text color of your banner. We recommend one light/one dark to ensure maximum accessibility. 
• Time: Configure the timing and duration of the alert.
  • Send Now + Duration (will default to Permanent)
  • Schedule + Duration.

Click 'Save'. A pop-out will appear reminding you to publish your project to view the banner alert. When you click 'Confirm,' it will redirect you to the Sitebuilder where you can publish your project. 

Please note: only those with publishing access will be able to send Banner alerts. Moderators will only have access to send and edit Pop Ups.

Alerts Home 

The alert Home modal allows you to create new alerts as well as see or edit any alerts that are currently live, scheduled for the future or expired.

For any currently live banners, select the pencil icon to edit it or the 'End' button to retract the alert.

For scheduled banners or pop-ups, select the pencil icon to edit it or click the trash icon to delete the alert. 

All alerts will be visible on a project-by-project basis in the Past tab. Attendee interactions with CTAs embedded into the alerts are tracked, allowing for easy conversion into leads for sales organizations and marketers, available in Stats.

Attendee Experience

Attendees who are currently viewing the site when a pop-up alert is delivered will see it appear in the top right hand corner of their screen as a push notification. Registered attendees who are not on the page will not see the alert. 

Pop Up alerts will persist until an attendee closes it or leaves the page. If multiple alerts are delivered to the page, they will stack on top of one another in the order that they are sent.

Banner alerts will be visible to everyone, no matter when they land on the page. Only one banner alert can be live at any given time. 

Banner alerts cannot be dismissed by the attendee. They can only be removed if retracted by an admin or editor. 

Alerts will be automatically translated (unless edited) into each language available for your site and will be delivered to users based on the language selected in their profile.