APAC Data Center Migration for Studio and VX - March 7

Learn more

How does duration work in the monitor tool?

Avatar

Q: How does duration work in the monitor tool?

A: The monitor tool may show a different time for duration than the viewer list.  This is because a user is connected to the “event” so we are recording time; This is the difference between time in webcast vs time watched. Additionally, a poor connection can result in not retrieving the media, which will change monitor tool duration as media is not being received.

 PLEASE NOTE: No iOS users can report back to our platform so they will not display.

 

image001.png

Was this article helpful?

0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.

Top