Presenter/Producer Troubleshooting for Missing Controls

Overview:
If a customer opens a ticket with the symptoms of missing Camera and/or Microphone controls, but they're able to connect, this is the correct procedure to follow to resolve their issues.

1. Always start with the StudioTest
   Allow full test to complete
    
2. If StudioTest passes, but camera and/or mic controls are missing when entering into the Studio presenter console, have the customer delete their local datastore.

How to Delete the Local Datastore:

• Edge:
  Have the customer go to the following URL:

  edge://settings/content/cookies/siteData?searchSubpage=onlinexperiences.com

  
  Then have them click the Remove all shown button
  

• Chrome:
  Have the customer go to the following URL:
   

  chrome://settings/content/all?searchSubpage=onlinexperiences.com

  
  Then have them click the Delete displayed data button
  

IMPORTANT: Close ALL open browser instances and tabs and retest.
Removal of the local datastore should trigger the camera/mic permissions again

Studio Presenter Console